Don’t lose half a million USD because of one lousy service experience.
Subscribe to Henry’s Customer Service tip of the week and start raising your service standards for your students, parents, and colleagues.
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What to expect…
A tip every Monday.
Kickstart the week by practicing your customer skills. Perhaps it will help cure your Monday blues.
Bilingual tips.
These practical Customer Service strategies are written in English and Simplified Chinese.
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For one school year.
The series of weekly tips will last for a school year.
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Subscribe to Henry's Customer Service Tip of the Week!
The weekly tips serve as reminders to keep fundamental service principles at the forefront of international schools’ teachers and support staff.
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During the Legendary Service workshop, Henry set an example of legendary service. Because of work, I had to leave the first session midway. Henry took the initiative to contact me to make up lessons for me and then recommended a very applicable book to my current work situations. His care and mindfulness moved me.
Throughout the training course, Henry invited professionals such as a foreign teacher, a parent, and an operations director to share their customer service encounters with the school's staff members. He also meticulously put all of us in groups to ensure diversity and encourage in-depth sharing. Henry also created case studies for us to role-play and practice the techniques. The case studies helped us to see challenges from the perspectives of colleagues in various departments.
The whole training has given me two biggest inspirations: first, providing legendary service is teamwork. Second, legendary service begins with leadership. If it doesn’t happen, we should do our best to implement legendary service ourselves by cultivating legendary service into a culture.
I thank ACAMIS and Henry for organizing this training!
”
CONNIE LIANG
Beijing Chaoyang Kaiwen Academy
Brought to you by Non-Teaching Leadership and Servant Leadership expert, Henry Wong.
Henry is one of the few administrators that have served in both academic and non-academic roles in a school.
In addition to being an accomplished editor on interpersonal relationships, Henry has more than 16 years of work experience in international schools based in Singapore, China, and the US. His administrative positions have included Senior Admissions and Marketing Manager, Business Administration Director, and Co-head.
Having good customer service skills is vital to you as an individual and to the school where you work. Customer service skills are life skills.
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Stop losing potential students over bad customer service.
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