Henry Wong
In addition to being an accomplished editor on interpersonal relationships, Henry is one of the few administrators that have served in both academic and non-academic roles in a school. He has more than sixteen years of work experience in international schools based in Singapore, China, and the US. His administrative positions have included Senior Admissions and Marketing Manager, Business Administration Director, and Co-head.
“Intercultural and Servant Leadership is closely related to my daily work. Everyone is immersed in the workshop, and Henry led us very well. We shared case studies and discussed them in smaller groups, as well as role-played. In particular, the DiSC model has benefited me a lot. The assignments did not only enable me to better review the content of learning but also strengthened my bonding with other participants. I look forward to the next workshop very much. Thank you ACAMIS for organizing such a great workshop. I have learned a lot, thank you!”
Henry worked in three international schools and two bilingual schools with student populations ranging from 250 to 1300. His responsibility in the international schools was to oversee and provide leadership for non-academic functions, which included the Admissions & Marketing, Finance, Human Resources, Public Relations, IT Help Desk, Facilities Management, Auxiliary Services, Procurement, and Inventory departments. These schools had very culturally diverse teaching and family populations. All the schools are accredited by associations of schools and colleges (US) and the three international schools are authorized by IBO. He published a booklet titled Preparing Host Country Support Staff for their Roles in International Schools.
In less than two years, Henry raised the service standards of his support staff to a level that equals to best practices of great international schools. The majority of his departments and offices received more than 90% of customer satisfaction from parents and teachers. Three offices obtained 100% customer satisfaction over three consecutive years.
Henry obtained his bachelor’s degree at Biola University, California, majoring in Organizational Leadership. After acquiring his master’s degrees in Education at Pepperdine University, and Intercultural Studies with an emphasis in International Business at Biola University, he took up an instructor position at Tianjin University of Technology in China. He taught two subjects – Intercultural Communication and International Trade. In addition, he taught Mathematics to middle school students for two years. He also received a multiple subject teaching credential with a supplementary authorization in Business Studies from the State of California.
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What People Are Saying
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Henry’s notes really helps identify my behaviour and the other person's behaviour, and how do I tackle to build relationships.
I can say that Henry and PD Academia really did a great job coaching us about all the difficulties and understandings between us Asians and cross-cultural foreign colleagues and supervisors. This is a very good avenue to go to when we have difficulties. Not only with foreign colleagues, this includes the support staff who are locals as well.
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ESTER CHOO
Singapore American School
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After reading the booklet "Preparing Host Country Support Staff for their Roles in International Schools", my deepest reflection is regarding ‘small talk’, that is, how I can build relationships between colleagues and know it and the importance of it. So, I did some small talk exercises with my foreign employees. After that, I realized that our greeting ways became different. This helps to cultivate a closer relationship, which is also very helpful for me to serve these foreign employees better in the future.
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SUNNY WANG
Concordia International School Shanghai
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During the Legendary Service workshop, Henry set an example of legendary service. Because of work, I had to leave the first session midway. Henry took the initiative to contact me to make up lessons for me and then recommended a very applicable book to my current work situations. His care and mindfulness moved me.
Throughout the training course, Henry invited professionals such as a foreign teacher, a parent, and an operations director to share their customer service encounters with the school's staff members. He also meticulously put all of us in groups to ensure diversity and encourage in-depth sharing. Henry also created case studies for us to role-play and practice the techniques. The case studies helped us to see challenges from the perspectives of colleagues in various departments.
The whole training has given me two biggest inspirations: first, providing legendary service is teamwork. Second, legendary service begins with leadership. If it doesn’t happen, we should do our best to implement legendary service ourselves by cultivating legendary service into a culture.
I thank ACAMIS and Henry for organizing this training!
