Micro-Lesson

STANDARD C: The Retention Stage

HR Standards are intended to be a guide for all school representatives, at every level of seniority, on the standards with regard to good employment principles and practices. This presentation will provide examples of retention best practices that demonstrate how these Standards for the Retention Stage can be met. Participants will also be welcome to ask questions about the expectations outlined for this stage, as well as seek specific guidance on cases they require assistance on.

Language

English facilitation with Chinese Language Breakout Rooms and materials

Speaker

Henry Wong

In addition to being an accomplished editor on interpersonal relationships, Henry is one of the few administrators that have served in both academic and non-academic roles in a school. He has more than sixteen years of work experience in international schools based in Singapore, China, and the US. His administrative positions have included Senior Admissions and Marketing Manager, Business Administration Director, and Co-head.

Henry worked in three international schools and two bilingual schools with student populations ranging from 250 to 1300. His responsibility in the international schools was to oversee and provide leadership for non-academic functions, which included the Admissions & Marketing, Finance, Human Resources, Public Relations, IT Help Desk, Facilities Management, Auxiliary Services, Procurement, and Inventory departments. These schools had very culturally diverse teaching and family populations. All the schools are accredited by associations of schools and colleges (US) and the three international schools are authorized by IBO. He published a booklet titled Preparing Host Country Support Staff for their Roles in International Schools.

In less than two years, Henry raised the service standards of his support staff to a level that equals to best practices of great international schools. The majority of his departments and offices received more than 90% of customer satisfaction from parents and teachers. Three offices obtained 100% customer satisfaction over three consecutive years.