Start Delivering Legendary Service in Your School
Gone are the days when we competed only in academic rigor and state-of-the-art facilities. Administrators are fully aware that providing outstanding service is a part of K-12 education now. Implementing superior service has a significant impact on the lives of our students.
Delivering legendary service means raising service standards for our external customers (students, parents, and prospective parents) and internal customers (teachers and staff) and creating a customer-friendly environment.
You are welcome to take the legendary service culture for school leader assessment and the legendary service self-assessment for free on our website. Also, please feel free to check out our four levels of legendary service training:
Level 1 – Legendary Service Book Discussions
Participants read “Legendary Service” by Ken Blanchard, a New York Times bestselling author. The facilitator will lead in book discussions, allowing the participants the opportunity to share what they learn from their reading assignments. Each discussion session runs for about one hour or 90 minutes, and participants will meet three sessions to complete the entire book.
Level 2 – Legendary Service Workshop
Participants will be involved in the “Legendary Service” and “Preparing Host Country Support Staff for Their Roles in International Schools” book discussions. These book discussions are in the same format as the above. The facilitator will use additional content to complement the books.
Level 3 – Leading Your Team in Legendary Service Workshop
In this workshop, participants are expected to have a strong buy-in regarding customer service. They have already acquired some customer service techniques before this workshop. This is like a train-the-trainer workshop; the facilitator will briefly present the content from the Legendary Customer Service workshop. Learn more.
Level 4 – Legendary Service Consultation
Craft a school or department’s service vision. Establish a plan to mobilize all school members for customer service.
Book a consultation with Henry to determine which areas to work on.
