Good Customer Service Skills are Vital to You as Individuals
Having good customer service skills is vital to you as individuals and to your school where you work. Customer service skills are life skills. Throughout your career, whether in corporations or international schools, you are likely to experience numerous professional situations that require good customer service skills regardless of the industry. Customer service skills consist of various abilities. Four essential abilities are communication skills, including active listening, patience and empathy, resourcefulness, and problem-solving skills. Candidly, these are life skills.
To build a successful school, all school members, including leaders, teachers and non-teaching support staff, contractors, volunteers, ought to provide exceptional service to everyone in the educational community. The ultimate purpose of delivering stellar service is to meet the students' needs, enhancing their learning eventually. The true power of implementing outstanding service is the impact we have on the lives of the students who enroll through our school. The students are our ultimate purpose.
There have not been many choices regarding children’s education for highly mobile expatriate parents in the recent past. Now, however, the number of schools has increased exponentially. There are international schools, bilingual schools, and quality local private schools. It is not difficult for parents to find another education alternative if they are dissatisfied with the current school. They have many channels to deal with their dissatisfaction or frustration.
Gone are the days when schools competed solely on academic excellence or the state-of-art facilities. We can all agree that customer service is a part of K-12 education these days. If the organization expects to remain relevant or solvent, customer service is an essential expectation. Our interactions with the community stakeholders affect students’ lives, helping them become responsible, contributing members of society while we partner, encourage, and engage their parents at the same time. It is, therefore, essential to make every interaction matter.
Take the following assessment. It is a 12-statement assessment for yourself or your staff members to gauge the service standards. It is short and straightforward; it takes approximately 3 minutes. You can be frank and direct; the results will remain confidential. It is extracted from the “Delivering Legendary Service” workshop. Your results will be on a scale of 120 possible points. At the end of the assessment, you will be asked for your contact information so we can send you the results.
