Many teachers and school leaders that I work have more discipline issues with their peers and team members, than they do with children. This is largely because in International Schools the student population is not very inclusive, which is a topic I wrote about not too long ago.
One of the most requested topics in recent years, and one which I now facilitate in all leadership workshops, is related to Conflict Management. The process discussed in the New York Times Article in the link below is almost exactly the approach I use with educators. The combined effect of how our brain processes information and how we communicate our perception, both verbally and non-verbally, is summed up in the image I included in this post, the Inference Ladder.
If student discipline is high on your radar, this article, based on my experience, is amazing. If improving collaborative communication in your schools is high on your to do list, then this article also has several key take aways. You can also read more about the technique I learned from a great facilitator, Azul Terronez, by reading Gervase Bushe’s paper, Learning from Collective Experience: A Different View of Organizational Learning.
Please click the image below for the original New York Times article: