Working in the middle is tough.

Your boss has priorities. Your direct reports have questions. Peers and colleagues ask you for help and toss extra projects your way. The result: You regularly get pulled in different directions.

Working hard and helping others has gotten you this far in your career, but now, new skills are required in order to keep advancing.

“Often people find themselves taking on more work and trying to play the middle man between the competing priorities that exist within the organizational structure,” says Lisa Sinclair, senior faculty and global portfolio manager for CCL’s Leadership Development Program (LDP)®.

According to Sinclair, middle managers often take these competing demands personally.

“The truth is, that’s often the system — you just happen to be in the middle of it,” she says. Managers in the middle may be vice presidents, directors, general managers, plant managers, regional managers, or divisional managers.

Leading from the middle zone isn’t about a position; it’s about meeting the demands from above while providing resources to and meeting the needs of those below.

6 Skills for Leading From the Middle

The key to succeeding — and retaining your sanity — is learning to navigate that system. Based on decades of our research and real-world experience, we now know that involves a 6-factor framework.

Those 6 key skills are:

1. Thinking and acting systemically

This requires seeing the big picture, seeing patterns in relationships and processes, and dealing with the uncertainties and trade-offs that are part of the complexities of organizations. Give up the need to constantly please. Trying to please everyone, you may find that you are doing a lot each day but doubting your ability, impact, and success.

According to our Global Portfolio Management Director Michelle Malloy, “This requires self-control and clarity. You need to have understanding and empathy for others — but you can’t let everybody’s ‘stuff’ allow you to lose focus.”

2. Resiliency

“Resiliency is about handling stress, uncertainty and setbacks well — learning to maintain equilibrium under pressure,” Malloy says. “In the Leadership Development Program, we spend a lot of time helping participants find tools for building resiliency for themselves and for others in their organization.”

3. Communication

Communication is a core leadership function, requiring the ability to think with clarity and express ideas and information to a multitude of audiences. Effective communication is also about listening, asking questions, and aligning words and actions.

At work, we need to be skilled communicators in countless relationships — at the organizational level, and sometimes on a global scale. Today’s leaders must also learn to handle the rapid flows of information within the organization and among customers, partners, and other stakeholders and influencers.

4. Influence

This means gaining cooperation to get things done. In today’s flattened or matrixed organizations, position or expertise alone doesn’t give you influence.

You may be met with resistance or compliance, but what you — and your business — need is commitment. It is important to develop a range of influencing styles to help you get different people with different perspectives on board.

5. Learning agility

Seek opportunities to learn and learn quickly. To be good at anything requires some knowledge, skills, and technical know-how. What separates the remarkable from the good is the ability to adjust, adapt, respond, and be resourceful in the face of change.

6. Self-awareness

When you understand your style, motivation, strengths, shortcomings, quirks, and preferences, you are better equipped to make day-to-day decisions, as well as to navigate the big picture for yourself and for your organization.



Managers in the middle are in the right place to collaborate with other managers to generate new ideas and solve problems. These managers can gain great experience, be involved in interesting work, and have significant organizational impact. They develop leadership skills that will serve them well throughout their careers.

Those who are able to harness the 6 skills listed above can “lead from the middle.” They are also more likely to advance, less likely to experience career derailment, and better able to manage not only work obligations, but also family, community, and personal demands.

Advancing Through Leadership

Managers who spend significant time leading from the middle must give up the need to constantly please. As you’re pulled from all directions, it’s important to stay focused on thinking and acting systematically by seeing the big picture and understanding how the various parts of the organization function together.

As middle managers learn how to get things done with the help of others, they become more effective leaders. “The higher up you go, the more you have to learn to work through other people and influence the system,” Sinclair says.